Innovation Within Academy

Innovation Within Academy

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Learn from Interviews

Validating or Refuting Assumptions

How interviews help you confirm or challenge your assumptions by linking customer quotes directly to your canvas hypotheses.

How interviews help you confirm or challenge your assumptions by linking customer quotes directly to your canvas hypotheses.

Last Updated on August 12, 2025

Every Business Model Canvas starts with guesses — we call them hypotheses.
Your interviews give you the evidence to see which of those guesses hold up… and which don’t.

This is the heart of customer discovery: not proving you were “right,” but finding out the truth as quickly as possible.

How It Works

  1. Supported → When multiple customers say or show the same thing, you can feel confident your assumption is on track.
    Example: Farmers repeatedly say they struggle with real-time soil data → supports your value proposition.

  2. Refuted → When the evidence shows the opposite of what you thought.
    Example: You assumed busy parents wanted recipe ideas, but they keep saying grocery delivery is the real problem.

  3. Unclear → When you don’t yet have enough evidence.
    That’s not failure — it’s a sign you need more interviews or better questions.

How the Platform Helps

  • Meta Analysis automatically tags quotes as supporting or refuting specific hypotheses in your canvas

  • Note Analysis lets you bring in outside notes and test them against your assumptions

  • The Canvas Dashboard updates with a clear status for each hypothesis (Supported, Refuted , Unclear)

This way, your canvas becomes a living document backed by real evidence — not just guesswork.

Why This Matters

Knowing which assumptions hold up saves you from wasting time and money.
And just as important, finding out you were wrong early on is a gift — it gives you the chance to adjust before it’s too late.