Innovation Within Academy

Innovation Within Academy

Search what you want to learn

Search what you want to learn

Run Customer Interviews

Record or Upload Your Interview

Capture conversations by recording live, uploading files, or using Zoom and calendar integrations.

Capture conversations by recording live, uploading files, or using Zoom and calendar integrations.

Last Updated on August 12, 2025

Once your interview is set up in the platform, it’s time to capture the conversation.
You’ve put in the work to choose the right people and prepare the right questions — now you need a clear, accurate record of what they say so you can analyze it later.

Multiple Ways to Capture Your Interview

We make it flexible, so you can work however you like:

  1. Upload a Recording
    Already recorded your conversation on your phone, computer, or another tool?
    Just upload the file directly into the interview page and you’re good to go.

  2. Record Live in the Platform
    Start a recording directly from the interview screen and capture the conversation as it happens.

  3. Use Zoom with Cloud Recording

    • Connect your Zoom account

    • Enable Zoom cloud recording

    • Your recorded meetings will automatically appear in your interview list, ready for processing

  4. Connect Google Calendar
    Link your calendar and any upcoming Zoom meetings will show up in the platform, so you can easily record and store them here.

📄 Step-by-step setup guide: Zoom Documentation

Why Recording Matters

Trying to take detailed notes while talking to someone is a recipe for missed details.
A good recording means:

  • You can focus fully on listening during the call

  • Every word, tone, and pause is captured for later analysis

  • You can revisit important moments without relying on memory

Once your recording is in the platform, we’ll handle the rest — transcribing it, organizing it, and preparing it for deep analysis so you can see exactly what was said and how it connects to your canvas.