Run Customer Interviews
Get Your Transcript Automatically
Last Updated on August 12, 2025
Once your interview is set up in the platform, it’s time to capture the conversation.
You’ve put in the work to choose the right people and prepare the right questions — now you need a clear, accurate record of what they say so you can analyze it later.
Multiple Ways to Capture Your Interview
We make it flexible, so you can work however you like:
Upload a Recording
Already recorded your conversation on your phone, computer, or another tool?
Just upload the file directly into the interview page and you’re good to go.Record Live in the Platform
Start a recording directly from the interview screen and capture the conversation as it happens.Use Zoom with Cloud Recording
Connect your Zoom account
Enable Zoom cloud recording
Your recorded meetings will automatically appear in your interview list, ready for processing
Connect Google Calendar
Link your calendar and any upcoming Zoom meetings will show up in the platform, so you can easily record and store them here.
📄 Step-by-step setup guide: Zoom Documentation
Why Recording Matters
Trying to take detailed notes while talking to someone is a recipe for missed details.
A good recording means:
You can focus fully on listening during the call
Every word, tone, and pause is captured for later analysis
You can revisit important moments without relying on memory
Once your recording is in the platform, we’ll handle the rest — transcribing it, organizing it, and preparing it for deep analysis so you can see exactly what was said and how it connects to your canvas.
Module: Run Customer Interviews