Why Record Your Customer Interviews?
Recording customer interviews allows you to reflect on your interviewing skills and observe your strengths and weaknesses. This can help you quickly develop your interviewing skills as you analyze and critique your own customer interactions. It allows you to focus on the conversation with the customer, not on taking notes. We all know that your attention suffers when you are taking notes. When you record the interview you are free to focus on the discussion without the distraction of capturing it.